Returns & Exchanges

What is Your Return Policy?

No sale is ever final. If you are not completely satisfied with your purchase, return it within 30 days of receipt to make an exchange or receive a refund. After 30 days, we will be happy to send a merchandise credit certificate to you, good towards a future purchase. 


 

How Do I Return an Item?

We're sorry to hear that you will be returning an item(s). Return processing typically takes up to two weeks excluding transit time. Please allow sufficient time for your returned item(s) to be received and processed. Before you return an item(s), take a moment to make sure you've enclosed your invoice before you seal your return package. Also, take care to wrap your return package securely.

No invoices?
If you do not have an invoice, please write the following information on a piece of paper: your name, address, the order number, a list of items you are returning, and the date you purchased the items.

EASY RETURN OPTION

Please use USPS (or your local postal service) to return your items. You can return your items by one of the following ways:

*Request a free pickup at usps.com/pickup
*Drop-off at any post office
*For your nearest USPS office, go to usps.com or call 1-800-275-8777

Please send to the following address:

VEEA Refund/Exchange
5440 Mapletree Avenue
Arcadia, CA 91006

Please allow 2 weeks from the time we receive your package for us to process your refund, credit your charge card, or issue a gift card.

Please note: return postage or any other return fees including duties and taxes cannot be reimbursed.


 

How Do I Exchange an Item?

Exchanges are a breeze.

1. Let us know the reason for exchanging an item(s) by email. For example, you would like a different size.

2. Please use USPS (or your local postal service) to return your items. You can return your items by one of the following ways:

*Request a free pickup at usps.com/pickup
*Drop-off at any post office
*For your nearest USPS office, go to usps.com or call 1-800-275-8777

Please send to the following address:

VEEA Refund/Exchange
5440 Mapletree Avenue
Arcadia, CA 91006

3. Send us an email copy of the mailing receipt so we can start processing your new items right away.

4. Once we receive the original item(s), we’ll ship the new items right away.

Please note: return postage or any other return fees including duties and taxes cannot be reimbursed.

Sales & Sale Items

Any and all sales 40% off or more are final and are not available for return/exchange.